Here are a few basic troubleshooting steps that may help resolve the problem:
Reload the Page: Sometimes, the issue may be temporary. Reloading the page or restarting the app might resolve it.
- Try a Different Browser: If the problem persists, try accessing MindScape on a different browser.
- Try Incognito Mode/Private Browsing: Open the link in a private browsing window or incognito mode to rule out any cache or cookie-related issues.
- Clear Your Cache and Cookies: Sometimes, old data can cause conflicts. Please clear your browser's cache and cookies and then restart the browser.
- Restart the Device: Restart the device (computer, phone, tablet) to refresh the system and clear any temporary glitches.
If the issue still persists, please send a request to support@mindscapeapp.io and provide the following details:
- Brief description of the issue;
- A screenshot or screen video displaying the problem;
All this information is crucial for us to find the root cause of the issue.